Refund & Cancellation Policy

Last Updated: April 27, 2026

This policy applies to services, software licensing, custom coding, support, hosting tools, and related products sold by SMPC, LLC, including services operated under related brands such as Synomedia.

1. General Policy

Because many of our services involve labor, configuration, support time, software licensing, or digital deliverables, payments are generally non-refundable once work has started, a license has been issued, or service access has been delivered, unless otherwise required by law or agreed in writing.

2. Custom Coding and Project Work

Deposits, milestone payments, and completed project work are generally non-refundable. If a project is cancelled before completion, any refund or remaining balance will be based on work already performed, expenses incurred, third-party costs, and the written project terms.

3. Software Licensing and Digital Products

Software licenses, license keys, downloadable products, scripts, modules, and other digital deliverables are generally non-refundable after delivery or activation. If a product does not work as described, contact us so we can troubleshoot, repair, replace, or review the issue.

4. Recurring Services

Recurring services may be cancelled before the next renewal date. Cancellation stops future billing but does not automatically refund the current billing period unless a separate written agreement states otherwise.

5. Hosting, Support, and Managed Services

Hosting, remote support, managed services, and maintenance plans are billed according to the applicable invoice, quote, service agreement, or customer portal terms. Setup fees, emergency support, completed labor, and third-party costs are generally non-refundable.

6. Billing Errors

If you believe a charge is incorrect, contact us within 15 days of the invoice or charge date. We will review billing errors in good faith and correct confirmed mistakes.

7. Chargebacks and Payment Disputes

Please contact us before filing a payment dispute. Filing a chargeback for a valid invoice may result in service suspension, account restriction, collection activity, or additional fees where permitted.

8. How to Cancel or Request Review

To cancel a service or request a refund review, contact us at support@mysmpc.com or call +1 (402) 261-1660. Include your name, company, invoice number, service name, and reason for the request.