Privacy Policy

Last Updated: April 27, 2026

This Privacy Policy explains how SMPC, LLC collects, uses, and protects information when you visit our websites, contact us, purchase services, use customer portals, or receive support.

1. Information We Collect

  • Contact information such as name, company, email address, phone number, and mailing address.
  • Billing and transaction information, including invoices, payment status, and service history.
  • Technical information needed to provide support, such as domain names, IP addresses, device details, logs, configuration details, and support notes.
  • Website usage information such as pages visited, browser type, device type, referring pages, and cookies or similar technologies.

2. Payment Information

When card payments are accepted, payment details may be processed by a third-party payment processor. We do not intend to store full credit or debit card numbers on our website. Payment processors may collect and process payment information according to their own privacy and security policies.

3. How We Use Information

  • Provide, maintain, bill, and support our services.
  • Respond to customer requests and support tickets.
  • Prepare quotes, invoices, renewals, and service notices.
  • Improve website performance, security, and reliability.
  • Detect fraud, abuse, unauthorized access, or security issues.
  • Comply with legal, tax, accounting, and regulatory obligations.

4. Sharing of Information

We do not sell personal information. We may share information with service providers who help us operate our business, such as payment processors, hosting providers, email providers, security tools, accounting systems, and support tools. We may also disclose information when required by law or to protect our rights, customers, systems, or business.

5. Cookies and Analytics

Our website may use cookies or analytics tools to understand site usage and improve the website. You can adjust browser settings to block or delete cookies, but some features may not work correctly.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect information. No system is completely secure, and we cannot guarantee absolute security of information transmitted over the internet.

7. Data Retention

We retain information as long as needed to provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements.

8. Customer Rights and Requests

You may contact us to request access, correction, or deletion of personal information where applicable. Some records may need to be retained for legal, tax, security, or legitimate business reasons.

9. Brand Relationship

Synomedia is a software and licensing brand operated by SMPC, LLC. Information submitted through related SMPC or Synomedia services may be handled by SMPC, LLC.

10. Contact

Privacy questions may be sent to support@mysmpc.com or by calling +1 (402) 261-1660.